Customer Experience Solution

Conversational Automation through Chatbot Powered by Natural Language Processing (NLP), provide better communication with Text-to-Speech, Speech-to-Text, and Sentiment Analysis, giving customers the experience of a conversational, personalized, and seamless chats with business across channels at the very moment. 3Dolphins offers you tools to navigate the closest touch points to your customers.

- SRM marketing to post social media (Facebook, twitter, and others) and broadcast messages (WA, Line, Telegram, etc.)

- SRM chatbot for 24/7 coversation to serve customers and provide services via chat that can be integrated with many channels (WA, Line, Telegram, Facebook, Instagram, Tokopedia, Shopee, default website)

- Sales SRM to perform analysis, work reminders and manage pipelines found from the SRM Chatbot.

- SRM service to book tickets from the chatbot to the team related to the case

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